Returns/Shipping and Payment Options


Money-Back Guarantee 

Unhappy With Your Product? We stand by our products and your satisfaction is guaranteed. Full refund no matter what. No questions asked. Simply email us at

We want to keep our customers satisfied. If for some reason the product is defective, you do not enjoy it, lost during transit, we will fully exchange it or refund your order. Email us at for any questions or concerns. 

We offer warranty on all products for 30 days. The warranty covers defective product  and lost or stolen parcel with free replacement or a full refund.



We only accept e-transfer as our payment.   


We offer Interac e-transfer as an option of payment, if you do not have an interac e-transfer email you can sign up online by using your online banking login. To send the payment you must send the funds to, make sure you type " cloud9city " in the answer box (without the quotation and all lowercase), the question box can be anything you wish. Once we've received the payment we will ship your product and email you your invoice and tracking number. (Make sure you send the correct amount displayed as your final price, or the order will be cancelled) 

CLICK HERE for a completed guide for all banks    

How to set up INTERAC e-Transfer (Click On Your Bank Below)

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Some orders are sent via epacket which may take 5-15 days to arrive. These apply to "Free Shipping" Products which are sent from the Manufacture

We ship by :

All items will take 1-5 business day(s) to process. 

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

 Location Estimated Shipping Time
United States 5-20 business days
Canada, Europe 5-20 business days
Australia, New Zealand 5-20 business days
Mexico, Central America, South America 20-30 business days 



IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at as soon as possible.

Cloud9city is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Cloud9city will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.



We respect our customer's privacy, all packages are sent via white padded envelopes with no indication of what’s inside.  


Shipping arrival time can vary based on your location as we can’t control the shipping time . Free shipping products will take about 5- 30 days to arrive.