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Returns/Shipping and Payment Options

BUYER's PROTECTION

We offer 60 days money back buyer's protection, if you have not received your product within 60 days we will fully refund you.

REFUND AND EXCHANGE

We want to keep our customers satisfied. Although sales are final, if for some reason the product is defective or you do not enjoy it, we will fully exchange it or refund your product within the 24 hour time frame of receiving the shipment (un-used, due to hygiene purposes.) We investigate returns from case to case basis. The shipping return will be at your own cost.  Email us at support@cloud9city.com for any questions or concerns. You can also give us a call at 1-587-887-9321 (Please note that our calling hours varies)

PAYMENT OPTIONS

Here at C9C we accept Visa, Mastercard, American Express, Discovery, Paypal and eTransfer as our payment.   

INTERAC E-TRANSFER PAYMENT

We offer Interac e-transfer as an option of payment, if you do not have an interac e-transfer email you can sign up online by using your online banking login. To send the payment you must send the funds to cloud9city@outlook.com, make sure you type " cloud9city " in the answer box (without the quotation and all lowercase), the question box can be anything you wish. Once we've received the payment we will ship your product and email you your invoice and tracking number. (Make sure you send the correct amount displayed as your final price, or the order will be cancelled) 

CLICK HERE for a completed guide for all banks    

How to set up INTERAC e-Transfer (Click On Your Bank Below)

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SHIPPING

Some orders are sent via epacket which may take 5-30 days to arrive. These apply to "Free Shipping" Products which are sent from Shenzhen (Manufacture).

 

DISCREET PACKAGING

We respect our customer's privacy, all packages are sent via white padded envelopes with no indication of what’s inside.  

SHIPPING ARRIVAL TIME

Shipping arrival time can vary based on your location as we can’t control the shipping time . Free shipping products will take about 5- 30 days to arrive.

TRACK YOUR ORDER
Once you have made your purchase and everything is verified, you will be sent a tracking code and invoice information right when we ship your product (within 1-2 business day(s)) Sometimes it may take up to a week due to high volume of sales. If you haven’t heard from us please contact us at support@cloud9city.com You can also track your order by visiting "TRACK" page on the menu. Please note that some of our products do not include a tracking number for the best cheapest option to save you more.

Testimony

"Great deal fast free shipping works great definitely buy from seller again"

- Denis Vaugeois


Conduction - The Conduction Vaporizer will heat up your herbs directly making contact. The vapor is produced really fast as the dry herb is in contact with the heating element.

Convection - The dry herb in the convection vaporizer will not make contact with the heating element, but instead hot air in the oven heats and warms up the dry herb, producing clean vapor. No combustion is occurring

Why Should I Use A Vaporizer?

A Herbal vaporizer pen is super convenient because it can fit into your pocket and perfect for on the go. Herbal vaporizer pen models look just like e-cigarettes making it discreet in public. Vaporizers will also save you a lot of rolling papers and dry herbs. Fact that marijuana is now becoming more accepted for its medicinal use, portable vaporizer is perfect for a safer use without combustion. There are many health benefits for using a vaporizer versus smoking a joint or taking a hit from a bong or pipe. The combustion method of smoking can do damage to the lungs with repeated use, non of those effects are there when you vape. The dry herb is heated as opposed to being burned, you will still get the results without inhaling bad smoke.

WHY VAPE?

Vaping is a convenient and healthier alternative to traditional smoking. Vaporizer are more effective and it will save you a lot of rolling papers and dry herb. Its simple to load and releases minimum odor comparing with traditional combustion. Get your vaporizers and try the new method of smoking! The future is now! Vaporizers prevent combustion, removing noxious smoke from entering your lungs.

KEY FEATURES

FREE SHIPPING

LOWEST PRICE IN CANADA

REWARD PROGRAM

SECURE SHOPPING

EXCELLENT SERVICE & FAST SHIPPING

VAPORIZER GUIDES

HOW TO PURCHASE

HOW TO CLEAN DRY HERB ATOMIZER

CONDUCTION VS CONVECTION

ATOMIZER VS CLEAROMIZER

HOW TO VAPE

PARTS AND PIECES

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